Valued Contributor.. erbian Valued Contributor..
Valued Contributor..
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How do I customize the format for auto complete on the Affected Service field

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The auto complete for the Affected Service field in Incidents and Interaction displays five columns:

  • Display Name
  • CI Identifier
  • Environment
  • Type
  • Config Admin Group

I would like to remove the Ci Identifyer and Environment columns.
How do I do that?

We are using Service Manager version 9.51.

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Super Contributor.. josh Super Contributor..
Super Contributor..

Re: How do I customize the format for auto complete on the Affected Service field

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Those might be defined in your data policy for the device table.

 

To check, go to datadict, search on "device", then click the tab on the right labeled "Auto Complete Table Columns" and see if you find those columns listed. If they're there, you can just remove the ones you don't want. This would change the autocomplete columns for all forms referencing the device table, not just your SD & IM forms.

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Micro Focus Expert
Micro Focus Expert

Re: How do I customize the format for auto complete on the Affected Service field

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Hello erbian,
hope you are doing well.

After several attempts of isolating the form required in order to edit the columns as desired, unfortunately I could not get the specific table form (also known as "qbe") to modify.

Sorry for the inconveniences this may cause.

Best regards!

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution. If you are satisfied with anyone’s response please remember to give them a LIKE by clicking on the Thumb and show your appreciation.
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Super Contributor.. josh Super Contributor..
Super Contributor..

Re: How do I customize the format for auto complete on the Affected Service field

Jump to solution

Those might be defined in your data policy for the device table.

 

To check, go to datadict, search on "device", then click the tab on the right labeled "Auto Complete Table Columns" and see if you find those columns listed. If they're there, you can just remove the ones you don't want. This would change the autocomplete columns for all forms referencing the device table, not just your SD & IM forms.

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Valued Contributor.. erbian Valued Contributor..
Valued Contributor..

Re: How do I customize the format for auto complete on the Affected Service field

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Thanks a lot. This fulfilled our needs.

/Erik

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