THorK
Member.
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How do i change what is copied from solution in incident to solution in interaction?

Hi

Version Info: Service Manager on premise 9.62.

I got an issue with  the text that appears in the solution of interactions, when i close the related incident.

I am new to this forum.
But where to i find this process/javascript/ruleset that sets the solution-text in the interaction, when i close the related incident? Since the text that appears in the solution of the interactions looks wierd.
What i want it to do is basically take the solution text from the incident, and put that into the solution in the interaction. You would think it did this, but it seems we have configured our self away from that 😛

Please help me!

BR Thor

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