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How do i change what is copied from solution in incident to solution in interaction?

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HI

I am new to this forum, but needs helps with a problem.

Technical Info: Running Service Manager on premise, versjon 9.62. 

When i close an incident, some wierd text appears in the solution of the interaction.
Where do i find the process/javascript/ruleset that sets the solution text in the interaction, when closeing the related incident? 

Please help me!

BR Thor - Norway

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Re: How do i change what is copied from solution in incident to solution in interaction?

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it may be, for example,  in triggers for probsummary

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Acclaimed Contributor.
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Re: How do i change what is copied from solution in incident to solution in interaction?

Jump to solution

it may be, for example,  in triggers for probsummary

View solution in original post

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