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How long closed incidents, changes & tasks tickets remain in Service Manager

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Seeking best practices on how long closed incident and change/task tickets remain in Service Manager before you purge the tickets?  Any insight as to your reasoning would also be appreciated.

We currently use Cognos as a data warehouse/reporting tool for all IM, CM & TM ticket information. Just inquiring how long you keep your tickets in Service Manager after they have been closed.

We already purge Interactions and all associated data using datamaps for tickets closed and a year old.

Thanks in advance!

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We keep 12 months of data on the primary.  We back up everything to a reporting solution that has a shelf-life of 10 years and point most reporting users to that warehouse, but on the main transactional database, we purge tickets, activities, audits, relationships, attachments on anything that has been closed for 12 months.

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Our company purges data 90 days from the time the record is closed.

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We are only once purge data when migrate from ServiceDesk to Service manager 7 (import data not older 3 years) after that we are never purge it. (now sm 9.31)

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We keep 12 months of data on the primary.  We back up everything to a reporting solution that has a shelf-life of 10 years and point most reporting users to that warehouse, but on the main transactional database, we purge tickets, activities, audits, relationships, attachments on anything that has been closed for 12 months.

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For those that responded - thanks for sharing your ideas!.

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