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Super Contributor.
Super Contributor.
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How to add an hyperlink or button on index.do to access a SM User's Help doc.

Hello Experts.
I'm using SM 9.34 and I want to provide a link or a button to access Support Documents / User Manuals / tool Introduction Documents on the login page [index.do] which will enable New users to get Idea about the application / Support structure / How the tool works like.

(I attach an image, also, to this post)

I've found the QCCR1E116648 where it says :

The workaround that I have in place today is where I have modified sm\WEB-INF\classes\com\hp\ov\cwc\web\app_labels_en.properties file with the following HTML tags: Click here for NS Employee Self Service

May be this field i've found in C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps\SM9\WEB-INF\classes\com\hp\ov\cwc\web\app_labels_es.properties

I've opened it with Notepad++ to see the content....but yet i have no idea how to set a HTML tag "Click here for help" with an hyperlink.

This is the content of the app_labels_es.properties file :

# <!-- (C) Copyright Hewlett-Packard Development Company, L.P. All rights reserved. -->
App.Version=9.33.0000
App.ResourceVersion=9.33.0000
App.VersionDate=${BUILD_TIMESTAMP}
App.VersionTime=${BUILD_TIMESTAMP}
App.Name=HP Service Manager
App.BuildDate=${BUILD_TIMESTAMP}
App.BuildTime=${BUILD_TIMESTAMP}
App.BuildNumber=-SNAPSHOT
App.CopyrightYear=1994-2014
App.Copyright=(c) Hewlett-Packard Development Company, L.P. Reservados todos los derechos.
App.Title=HP Service Manager
NavMenu.FrameTitle=Men\u00fa de navegaci\u00f3n
Detail.FrameTitle=Vista detallada
List.FrameTitle=Lista
ListDetail.FrameTitle=Detalles del elemento seleccionado en la lista
FavoritesMgr.FrameTitle=Gestor de favoritos
MessagesList.FrameTitle=Mensajes
Admin.Email=admin@esteDominio.com

 

Thanks in advance.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to add an hyperlink or button on index.do to access a SM User's Help doc.

Hello Norita.

 

Hope you are doing well.

 

According to your description add a link in the index.do page, an ER was opened to take in consideration in future release but it was deferred. Please see the following link:

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E116648?lang=en&cc=us&hpappid=202392_OSP_PRO_HPE

 

The workaround was created for them but it is not in OOB functionality. My suggestion about it is reopen an ER pointing that QCCR in order to R&D study this possibility again and provide you an answer with results.

Carlos Villalobos R
Customer Support Engineer
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Super Contributor.
Super Contributor.

Re: How to add an hyperlink or button on index.do to access a SM User's Help doc.

Thank you Carlos,  following your suggestion I've opened a ER case that mentions the QCCR1E116648

 

Have a Good day

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: How to add an hyperlink or button on index.do to access a SM User's Help doc.

Hi,

As workaround you might use next

In sm\WEB-INF\classes\com\hp\ov\cwc\web\app_labels_en.properties file 

Replace from 

App.Title=HP Service Manager 

to 

App.Title=<a href="http://URLhere">PortalIntsruction</a> 

But your HTML metatag Title aslo will be replaced to  <a href="http://myURLhere">PortalInstruction</a> 

 

 

HTH.

 

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Honored Contributor.
Honored Contributor.

Re: How to add an hyperlink or button on index.do to access a SM User's Help doc.

I recently needed to add a hyperlink and I found the following thread that helped me add a button to the form. Here is the link: <https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM623329>

Here is the solution from that thread that worked for me:

How to create a button on a form that will open "google" main page.

Solution

What steps are required to create a button on a form that will open "google" main page?

1. The form (apm.quick.g) using to create a new incident will be the sample form.

2. The display screen controlling this form is "apm.first"

3. Run "do" on Service Manager Client and search Screen ID is"apm.first"

4. Add a new display option for "apm.first"

 

Action: do nothing 

Unique ID: button_testing

GUI Option: number that doesn't appear in the existing list, such as 913. (number < 200 will appear on the Task Bar, For example: OK, Cancel, or else will appear on form).

Text Option: Same as GUI Option 

Bank: 1 

Default Label: button_testing

User Condition: true 

Pre RAD Expressions: $L.temp.name="http://google.com

RAD: us.launch.external , Names: name , Values: $L.temp.name

 

5. Run "fd" on Service Manager Client and search form name is "apm.quick.g"

6. Click the Design button to enter Design mode.

7. Add a button object to the Form with the following properties:

Caption: button_testing

Button ID: the number you have set in step 4 in GUI Option, such as 913.

8. Save changes. 

9. Log off and log on again.

10. Try to create a new incident, click the button "button_testing" for testing.

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