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How to add map new field from streamline interaction to incident ?

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Hi,

I had wanted to have the title field in the streamline interaction, so that when my helpdesk open a case the title is also auto map to the respective module "brief.descirption" field,

I had add a new field "title" to the interactionDelegate table, and had updated the code in script library streamlinedSDService line 4 with the new array element "title" .

was able to get the title auto popluated for change and request module but for incident module it keep showing as the first line of desciprtion field.

Seeking advice on where can i find the mapping for interactiondelegate to probsummary?

Regards

Soong 

Regards
Soong
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Re: How to add map new field from streamline interaction to incident ?

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Hi Carlos,

Thanks for the response,
what I did is as follow


go to dbdict -> interactionDelegate -> create new field name title
go to script library streamlinedSDService line 4 with the new array element "title" .complie and save
go to fd for each module to add in the title field

Regards
Soong

Regards
Soong

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Re: How to add map new field from streamline interaction to incident ?

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Hi soongwc,

hope you are doing fine.

could you please share the customization you made in order to see if something is missing?

Carlos Villalobos R
Customer Support Engineer
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Re: How to add map new field from streamline interaction to incident ?

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Hi Carlos,

Thanks for the response,
what I did is as follow


go to dbdict -> interactionDelegate -> create new field name title
go to script library streamlinedSDService line 4 with the new array element "title" .complie and save
go to fd for each module to add in the title field

Regards
Soong

Regards
Soong
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Highlighted
Super Contributor.. Super Contributor..
Super Contributor..

Re: How to add map new field from streamline interaction to incident ?

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Hi Carlos,

Thanks for the response,
what I did is as follow


go to dbdict -> interactionDelegate -> create new field name title
go to script library streamlinedSDService line 4 with the new array element "title" .complie and save
go to fd for each module to add in the title field

Regards
Soong

Regards
Soong

View solution in original post

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