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Rumani Absent Member.
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How to change the name of already existing Assignment group?

I need to change the name of an Incident Management Assignment group. Please tell me how may I do it ?

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8 Replies
DimitarPeychev Absent Member.
Absent Member.

Re: How to change the name of already existing Assignment group?

Hi,

 

 you can add assigmement group.

Please note that you need User role: System Administrator

 

 To add an Incident Management assignment group: Click System Administration > Ongoing Maintenance > Groups > Incident Management Assignment Groups. Type the name of the group in the Assignment Group field. Provide the applicable information for the remaining fields on the Group tab. Click the Operators tab. Insert the cursor in a blank line and use the Fill button to select the operators you want to assign to the group. There is no limit to the number of operators in an assignment group.

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Acclaimed Contributor.. Vadim Gorda Acclaimed Contributor..
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Re: How to change the name of already existing Assignment group?

Hello,

in fact you can change the name of the group, but you must be aware that it might not be updated in the:

  • operator records
  • rest system objects which were assigned to this groups (incidents,changes ...)

 

It depends on what logic is in OOB (I don't remember where it will be updated automatically tbh).

 

First way to change the group name is to remove read only condition in the assignment.g form for the name field.

Second way is using rad debugger and expression x name in $L.file="New_name_of group" hitting enter and then saving the record.

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Piku Absent Member.
Absent Member.

Re: How to change the name of already existing Assignment group?

Hi,

It would be better to add new assignment group with same details since as said above changing will not lead to update of existing tickets and related record like activity etc.


hth,
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Absent Member.. John Stagaman Absent Member..
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Re: How to change the name of already existing Assignment group?

If you rename the assignment group, the existing triggers to sync operator records and assignment groups will update the operators automatically. The problem is that you have a large number of areas where the retired assignment group name appears:

 

Interactions, incidents, incident tasks (if PD4), problems, problem tasks, known errors, KE tasks, change, change tasks, etc. 

AND --these often get missed --

CI Records (config admin group, support groups array), support catalog items, environment records, embedded in Templates, etc.

 

When we have enabled the capability to rename an assignment group, we've configured a cascade update (tablename: cascadeupd) which automatically queries each of those tables and updates the assignment group values:

  • We generally recommend only updating open transactional tickets.
  • We don't update Templates, as the assignment group data is emedded in a XML blob and the search would be awful. Template updates are manual. 

If you instead add a new group, we usually then require the group that asked for their new name to update all of their open tickets manually before we can deactivate the old group, and you would have to manually update the other related records to use the new group name.

 

Note that if you delete an assignment group, SM prompts for a new assignment group to which to assign Interactions and Incidents current assigned to the deleted group. That might be useful, but since it only works for two modules, it really isn't that helpful. You still have a bunch of clean up to do. I've always wondered how that got into the product.

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Absent Member.. hardit Absent Member..
Absent Member..

Re: How to change the name of already existing Assignment group?

You can change assignment group name from the backend or goto format design of assignment.g and remove read-only checkbox and then change the name.

 

But you should actually delete that assignment group name and then make a new assignment group as when old assignment group is deleted all its dependent tickets in which the assignment group is there is changed to "DEFAULT"

Cheers,
Hardit Singh
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Micro Focus Expert
Micro Focus Expert

Re: How to change the name of already existing Assignment group?

Fyi. I have seen some sites which uses a javascript to do it for them during off peak period and no, I do not have that javascript.

It will get slower if the site has growing number of records and no process in place for archiving of data.

 

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Mahadevsingh Absent Member.
Absent Member.

Re: How to change the name of already existing Assignment group?

I think definetly we have to make this consideration that changing the existing assignment group may impact existing open IM, CHM, OCMQ etc records.

 

But to change the name of the existing assignment group, it can be done using JS or by simply using Data Base Manager in Administration mode, search for assignment table and use the existing assignment.review form, using this u can edit the name of the assignment group. After thsi you can run the cascade update to update the relative tables to reflect the new name on the existing open incednts.

 

Hope this helps to achieve your requirement.

 

Regards,

Mahadev

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Mouad_1 Frequent Contributor.
Frequent Contributor.

Re: How to change the name of already existing Assignment group?

In our case (HP SM v9.33), the following cover some areas impacted by the change of an assignment group name.

I believe there must be some oob wizard that should take of it.

1- update  assignment.g foromat :  Cond. ReadOnly : empty it (Put the old value back when done : [$L.mode]="browse" | [$L.mode]="update")

2- update assignment file

3- assignment pmenv file, field : assignment.groups

4- regen lists (*aapm.server.initer), log out/in, (update date in $G.assignment.groups if necessary)

5- Update current tickets

6- mass update product.type file (assignment field)

7- update W/F : Filter format.maint.calcs.b with query : name#"ocmq.view." then browse each record seeking the assignment group to be updated 7- update ocmprofile file (approval.groups field)

... and so on , depending on tailored areas in your organization ! 🙂

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