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How to change the sort order of the ESS View Close Request tickets

Hello, 

I would like to change the sort order of the View Close Request and View Open Request ticket order. Does this have anything to do witht the Query.Stored application in the Ess Menu?

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Micro Focus Expert
Micro Focus Expert

Re: How to change the sort order of the ESS View Close Request tickets

@wbh13,

You are right, it's related to query store.

You can change the sort by:

1. Tailoring -> database

2. type querystored in "Table"

3. search

4. Type "ess.SD.open.1" in the "Name", "ess.SD.open.1" is defined in the menu for ESSSM

5. Search

6. Change the setting in the sort:

2017-03-16_11-35-03.jpg

Let me know if it helps,

Ling-Yan

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Honored Contributor.. Honored Contributor..
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Re: How to change the sort order of the ESS View Close Request tickets

Thank you for your useful reply!

I entered open.time into the sort field, but what do I enter if I want to to display the newest tickets first?

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