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How to close mass tickets(SD)? HPSM 9.20

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I have 5k records in excel spreadsheet, which includi: Id, closure code and solution.

These records refer to tickets to be closed in HPSM.

How to close these mass tickets(SD) with all information from excel spreadsheet?

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Re: How to close mass tickets(SD)? HPSM 9.20

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Hello

You can do this using Connect-It or with import data tool / Text Import Wizard from Service Manager itself.

If you chose the later then you can access it from

  1. Click Tailoring > Database Manager.
  2. Click More or the More Actions icon, and then select Text Import Wizard.

 From there, check the online help for the specifics steps and requirements for your version.

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Service Management Automation Expert at Micro Focus
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Super Contributor.. Super Contributor..
Super Contributor..

Re: How to close mass tickets(SD)? HPSM 9.20

Jump to solution

Hello

You can do this using Connect-It or with import data tool / Text Import Wizard from Service Manager itself.

If you chose the later then you can access it from

  1. Click Tailoring > Database Manager.
  2. Click More or the More Actions icon, and then select Text Import Wizard.

 From there, check the online help for the specifics steps and requirements for your version.

_________________________________________
Service Management Automation Expert at Micro Focus
If you find this post useful/helpful click the Kudos thumb on this post!
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

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Re: How to close mass tickets(SD)? HPSM 9.20

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But is there a way in Service Manager to mass close tickets?

Say I have 20 tickets logged that are related, mass outage tickets, would there be a way to select them all and close them with the same Resolution?

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Re: How to close mass tickets(SD)? HPSM 9.20

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There actually is an OOB mass close option for Incidents, which depends on your IM profile (there's a checkbox for mass close).

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Re: How to close mass tickets(SD)? HPSM 9.20

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@Josh_MM

See I thought there was, but I am logged in as SysAdmin but don't see it anywhere. I see Mass Add, Mass Update and Mass Unload.

I also reset my Dev Server to OOB, and I still do not see Mass Close.

Is this from a specific menu?

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Re: How to close mass tickets(SD)? HPSM 9.20

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It's the regular menu, but it doesn't have an override for Admin, so you will have to check the box in the IM Profile, disguised as "Mass Inactivate".

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