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Absent Member.
Absent Member.
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How to create notification in HPSM?

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Hi friends

please explain me how to create notification in HPSM and how it works and where it store ?

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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to create notification in HPSM?

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Here is your Forum for it.

Please load the same on the below:

http://community.hpe.com/t5/Service-Manager-Service-Center/bd-p/itrc-695#.V6rIIIN96M8

(If this helped, accept as solution )
(Posts and opinions made here are my own and do not reflect the opinions of my employer)

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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to create notification in HPSM?

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Here is your Forum for it.

Please load the same on the below:

http://community.hpe.com/t5/Service-Manager-Service-Center/bd-p/itrc-695#.V6rIIIN96M8

(If this helped, accept as solution )
(Posts and opinions made here are my own and do not reflect the opinions of my employer)

View solution in original post

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Absent Member.
Absent Member.

Re: How to create notification in HPSM?

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hi

Actually their is no information about notification please suggest me if you know about notification .

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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to create notification in HPSM?

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I am not a Service Manager User /  Admin.

But you can refer the below useful post.

Go carefully along with the attachments in the posts too..!!

http://community.hpe.com/t5/Service-Manager-Service-Center/How-to-trigger-notification-on-incident-creation-and-update/td-p/4255444

(If this helped, accept as solution )
(Posts and opinions made here are my own and do not reflect the opinions of my employer)
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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to create notification in HPSM?

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In a nutshell:   There is a notification table.  In this table, there is a record for each action (For example, Incident Add, Incident Update, Incident Close).  When that action occurs, SM looks up the specific action record for whatever just occured.  Then it goes through each line of the notification record to determine if it needs to send the notification listed on the line. 

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