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Respected Contributor.
Respected Contributor.
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How to create the notification of return of cases?

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Please help me by creating and configuring a notification that is executed at the moment when a case is returned to a group or department

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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to create the notification of return of cases?

What product are you asking about?  MF SM?

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Respected Contributor.
Respected Contributor.

Re: How to create the notification of return of cases?

Thanks for responder

I am currently working with HPSM 9.41.

The notification must be done in HTML format that is sent by mail.

Any idea how I can configure it?

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Super Contributor.
Super Contributor.

Re: How to create the notification of return of cases?

1. If you use the Process Designer, you can use the Notification tab in the Workflow settings.
2. You can also use the Notification table.
3. You can write a JS function to send a notification and run them from the triggers.

HTML notifications stored in the "htmltemplates" table

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