Highlighted
Absent Member.
Absent Member.
312 views

How to customize existing aknowledgement receipt for interaction creator?

Dear Team,

I need to customize the notification acknowledgement email body and subject line of existing working acknowledgement for newly opened Interaction, this acknowledgement is for the Interaction creator(for user).

 

Notification Subject Line:

 

Thanks for creating Ineraction {INTERACTION ID}

 

Body Message:

 

Dear {USER FULL NAME},

 

Thanks for creating ticket number : {INTERACTION ID} on the {DATE IN DD MM YYYY}, {TIME IN HOURS MINUTES}

 

Interaction status is available at: {INTERACTION STATUS URL}

 

0 Likes
2 Replies
Highlighted
Absent Member.
Absent Member.

Hi,

There is already one notification 'SM Add' exists for mail to user while creating interaction.
Check for it and change the parameter accordingly in both the tabs of notification record.


hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

The system variable for user full name is $lo.ufname
use that at the form input for {USER FULL NAME}
----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.