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Super Contributor.
Super Contributor.
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How to display field of approval status and approver for ticket submitted from SRC

Hi Guys,

 

I have requirement to display some fields for ticket submitted from SRC, the field that want to display is:

-Approval Status

-Approver

 

Approval status is status for ticket approval is Pending/Approved and Approver is who that authorize to give approval for the ticket

 

I've tried to call {$RECORD.approval_status} and {$RECORD.approver} but it didn't work.

 

Appreciated if any help.

 

Best Regards,

Okik

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3 Replies
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Absent Member.. Absent Member..
Absent Member..

Re: How to display field of approval status and approver for ticket submitted from SRC

Hi, Did you fix this issue ? If so could you share your ideas on the code.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: How to display field of approval status and approver for ticket submitted from SRC

Сould you describe more?

You need display or save this information in Interaction or in other table ?

This is for users in ESS or in SRC ?

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Absent Member.. Absent Member..
Absent Member..

Re: How to display field of approval status and approver for ticket submitted from SRC

Hi,

 

The tickets are raised through SRC and when Email is sent after ticket is submitted we should have the approval status field value captured in the html email format. The issue we facing is we are not able to send the approval status in the intiial email we fire , however once after the ticket is submitted then the approval.status field value is populated in the ticket.

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