How to get a pop-up message to display for ess tickets with a "1" priority
I'm trying to get it to pop up the message by using the FC Validations, i'm abl e to get it to pop up my message when you submit the ticket, but I need it to happen only when the ess ticket as a "1" priority.
Good morning, thank you for the reply.
It pops up the message for all the priorities, I did it without the qoutes with the same results. Do I need to have an acutally priority field on the ticket or does it pull from the background?
The field "priority.code" is a character field, so it will not behave like a number field. Therefore, I would expect
priority.code in $file~="1"
It looks like you are not working from the ESS interface. IS that correct? Which FCs did you modify or touch?