Absent Member.
Absent Member.

How to get priority invoking RetrieveIncidentListRequest

Hi all,


I´ve a problem invoking RetrieveIncidentListRequest the response not contain priority only Urgency and Impact. I guess that priority is calculated from those  and I´ve seen it usually calculate as urgency + impact /2 but it doesn´t match with priority value for a ticket.


This is the xml:

var xml = "<soapenv:Envelope xmlns:soapenv=\"http://schemas.xmlsoap.org/soap/envelope/\" xmlns:ns=\"http://schemas.hp.com/SM/7\" "+
"xmlns:com=\"http://schemas.hp.com/SM/7/Common\" xmlns:xm=\"http://www.w3.org/2005/05/xmlmime\"> <soapenv:Header/>"+
"<soapenv:Body> <ns:RetrieveIncidentListRequest attachmentData=\"false\" attachmentInfo=\"false\" ignoreEmptyElements=\"false\" updatecounter=\"false\">"+
"<ns:model><ns:keys query='((assignment=&quot;mygroup&quot;) and (status=&quot;Assigned&quot; or Status=&quot;Pending Customer&quot; or Status=&quot;Work in Progress&quot;))' /></ns:model> <ns:instance />"+

Anyone can hep me ?






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