SandyAdmin Honored Contributor.
Honored Contributor.
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How to get the displayName of Catalog item and pass to ocmq record?

Hi Expert,

This is a followup post for a SOLVED issue posted below. Thank you Luis

http://community.hpe.com/t5/HPE-Service-Manager-Service/Where-can-we-find-the-mapping-Quote-field-brief-description/td-p/6828961

Currently, we are using the Catalog item "name" field in Quote Title. And now we are looking to use the Catalog item  "displayName" field instead. As per my previous post above. We use and defined the Catalog item "name" field in Connector "Open New Request" under...

Expression Tab: if (filename($L.file)="ocmq") then (quote.title in $L.file="Request Management "+name in $L.item+" Summary")

But when checking the table "svcCatalog" the "displayName" is not there but it is in "svcDisplay". Can you suggest how to carry this field in ocmq record and use in the above expression?

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Micro Focus Expert
Micro Focus Expert

Re: How to get the displayName of Catalog item and pass to ocmq record?

Hi Joven,

I'm also having the same requirement.

Could you please let me know how did you set the value of catalog item name to title in interactions??

Thanks

Neo

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SandyAdmin Honored Contributor.
Honored Contributor.

Re: How to get the displayName of Catalog item and pass to ocmq record?

Hi neo,

My issue was I could not set the Catalog item "display name" in the Quote(ocmq) record. And our Interaction record Title has user input value and not copied from any other fields.

 

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