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How to hide some records

Hi, 

I need to hide or disable some imTask records related with the Incidents, to protect the information, its according to the user role and imTask category.

I tried with the different forms on the imTas workflow, but it doesn´t work. 

Any idea for that case?

 

Thanks a lot for your answers.

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3 Replies
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Frequent Contributor.
Frequent Contributor.

Re: How to hide some records

Greetings.

Can you explain what are the options you have tried?

Regards,
Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise
If you find this or any post useful to resolve the issue, please mark this thread as correct answer and other members can benefit with the information given.

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
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Re: How to hide some records

Of course,

1.- I do a format designer with all the fields disable

2.- Called it in the imTask workflow,  in the tab Forms, Addiotional Forms option on the Active Phase

3.- Adding the respective condition used a capability and the category

But, when i loggon with a test user, and search the imTask records the format is the principal, doesn´t respect the condition and the mofications.  

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Re: How to hide some records

the SM is 9.34 

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