Absent Member.. Shahboub Absent Member..
Absent Member..
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How to log users transactions in Log file or in DB

Hi Experts,

Is there any place in Service Manager to log each transation in some accounts in System or how to develop that.

 

Regards,

Mohamed Shahboub

 

Thanks,
Mohamed Shahboub

ITSM Consultant
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3 Replies
Absent Member.. Sanzz Absent Member..
Absent Member..

Re: How to log users transactions in Log file or in DB

What transactions? Activities can be used for Tickets, Paging can be used for files, what exactly you wanted to Log?

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Absent Member.. Shahboub Absent Member..
Absent Member..

Re: How to log users transactions in Log file or in DB

Hi all,

 

We need to audit all user activities after he logged not all users just specific user or group.

 

 

Mohamed Shahboub

 

Thanks,
Mohamed Shahboub

ITSM Consultant
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Absent Member.. Robert_BP Absent Member..
Absent Member..

Re: How to log users transactions in Log file or in DB

i belive that you need to create a ScriptLibrary like this:

function log(text)
{
var text = "hello world";
var ret = new SCDatum();
system.functions.rtecall("log", ret, operator()+" - "+text);
}

function operator()
{
return system.functions.operator();
}

this write in log the next message:

2669( 836) 02/09/2016 16:11:32 RAD I RBERCHTOLDP - hello world

 

You can call these function in the formatcontrol of every module (option calculate --> call in initial or show for example)

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