Honored Contributor.. wbh13 Honored Contributor..
Honored Contributor..
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How to make it so a vendor tech can only search their companies tickets in the main portal

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Hello,

I need to limit the view of one of our vendors, and have it so they only have the ablity to search their own company's tickets. Would this be done through the security roles?

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Honored Contributor.. wbh13 Honored Contributor..
Honored Contributor..

Re: How to make it so a vendor tech can only search their companies tickets in the main portal

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I was able to get this to work by creating a new security group, then attaching a SCasccess to the group with the file name probsummary and the restricting query being assignment="*******", then applying the security group to the user's operator record

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Honored Contributor.. wbh13 Honored Contributor..
Honored Contributor..

Re: How to make it so a vendor tech can only search their companies tickets in the main portal

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Any thoughts on this matter?

Could this be handled by Madanten file security? All I need to do is set it so when they search for tickets they can only search their own tickets no ones elses. 

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Honored Contributor.. wbh13 Honored Contributor..
Honored Contributor..

Re: How to make it so a vendor tech can only search their companies tickets in the main portal

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I was able to get this to work by creating a new security group, then attaching a SCasccess to the group with the file name probsummary and the restricting query being assignment="*******", then applying the security group to the user's operator record

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ALARMus Acclaimed Contributor.
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Re: How to make it so a vendor tech can only search their companies tickets in the main portal

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Can you display some screenshots for your solution ?

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