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How to make when entering a phase in the request workflow change the related record of service desk

How to make when entering a phase in the request workflow change the phase in related record of service desk to next phase.

Example:

Record in workflow request is under review phase, automatically entering in callback phase in the Service Desk Workflow.

Sorry my english. Thanks!

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Re: How to make when entering a phase in the request workflow change the related record of service d

Check if you could utilize workflow transitions in the PD workflow.

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Re: How to make when entering a phase in the request workflow change the related record of service d

what you need to do is find the related reocrds and update the phase of it.

You can write a code do to it.

Also you can use "Run Scheduled Action" Rule Set.

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