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How to perform localization at format sc.manage (incidents,request,etc)

SM 9.40, someone knows how to make that the field View display the localized values for inbox names?

I already set the datadict for inbox as localized table and the field inbox.name, I got the global variable with the local values, but I don´t get the right values if at the display values properties for the field View using the $G.inboxname.local

 

 

inbox.jpg

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Micro Focus Expert
Micro Focus Expert

Re: How to perform localization at format sc.manage (incidents,request,etc)

I found a Knowledge Article and an Enhancement request about this. Currently I'm not aware how the inbox names listed there could be localized.

1) Knolwedge Article https://softwaresupport.hpe.com/km/KM41510

The ValueList property for this field is set to $L.user.inbox. The fact that this is a local variable indicates that it is built while displaying the screen. The RAD application scm.advanced creates the variable from records in the inboxgrid file. The system searches the inboxgrid file for a record with the same name as the operator. If it finds a record, the list of inboxes are assigned to $L.user.inbox. If it does not find a record, the DEFAULT record is used.

If new values should be added to the Current Inbox, the DEFAULT or users inboxgrid can be edited to contain more inbox names.

2) ER QCCR1E56613 View names are only translated when they are the default view
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E56613

You may give any feedback on the Enhancement Request page.

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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