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How to place a Button to open a Incident on Web console in HP SM -9.41

Hi All, We are using Service Manager 9.41 on Windows 2012. We want to set up a button on the Web console header to open an Incident. We tried making changes in "cwc_fwHeader" file on Web server of SM but didnt received expected results . Please help on this. Thanks in advance.
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Re: How to place a Button to open a Incident on Web console in HP SM -9.41

Why put it in the header when it's already available from the menu?

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Re: How to place a Button to open a Incident on Web console in HP SM -9.41

Hi

We want to link Incident form direct to that button on header as per custermer requirement.

How can we do that ?
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Re: How to place a Button to open a Incident on Web console in HP SM -9.41

I agree with Jacob - this seems like an unnecesary customization to the web tier itself, when you could explain to your customer that you could add a button on the tray of the To-Do Queue (default landing page) to Open an Incident, which is close to the header already.

If your customer won't budge, you can simulate a click on the Create New Incident option in the system navigator menu. This will work just fine, but then you'll have to include this customization when considering any future web tier upgrades/troubleshooting/etc.

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