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How to prevent hpsm 9.50 to archiving of attachments to the '.eml' file?

I need email attachments to be included in "interactions" attachments.

Help please, how can I do this?

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Honored Contributor.
Honored Contributor.

Hello

it would be helpful if you can tell us what method are you using to manage the email, are you using emailout,smart email, scsmtp? 

this is to know what information will be helpful to you.

BR!

 

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Hey. I use "Smart Email"

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