How to select the existing interaction by JavaScript

[Shuta]

Hi experts,

Does anybody know how to select the existing interaction by JavaScript?

What I am trying to do is that

1. Click duplicate interaction button

2. Swith the view from the source to the duplicated interaction.

I would like to know how to make it realize 2. by JavaScript.

Thanks.

[Luis_Alfaro · Accepted solution]

Hi,

I suggest you to create an object variable type incidents and then through the function doSelect() get the specific interaction.

var fIncident=new SCFile("incidents");
var query="incident.id=\"" + <sdNumber> + "\"";
rc=fIncident.doSelect(query);

if (rc != RC_SUCCESS)
{
   print("Open time:  " + fIncident.open_time);
}

You could use SCFILE_READONLY and function setFields to make the query more efficient.

Regards,

[Shuta]

Luis 

I have implemented as you suggested. However, cloned interaction is not selected on the display, a parent record remained selected. What I want to realize is that 

Press the 'clone button'(this button is customized one , not standard one ) which creates the cloned interaction, and the screen display will swith from the parent interaction to the cloned one. 

If there is something unclear, let me know.

Thanks.

[Jagabandhu]

Hi,

You can use RAD functions instead of javascript to do this requirement.and alraedy there is a process called "cc.cloneadd" present which can be used.

Thanks

Jagabandhu Padhy