How to send notification for reopened incident.
My requirement is to trigger a mail when the status of IM is ‘reopened’.
Currently no notification is triggering for reopened incidents.
Below are the changes I have done for this requirement.
- Added new notification. Below screen shot shows the same.
2. Added new trigger.
But notification is still not getting fired. Could you please suggest a solution for this?
Thanks & Regards,
Re: How to send notification for reopened incident.
You can check the below link related to your request:
Send a notification from a request
Re-open email notofication