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How to send notification with attachment (same atchmt every time) when any Change is moved its phase

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Hi All,

I have requirement of sending an email notification with common attachment every time from HP Service Manager 9.4 when ever an RFC/Change request is moved from Review to planning phase in my environment.

Is there a way to meet my requirement in SM9.4? If so can any one help on this?

Regards,

D_M_K

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Re: How to send notification with attachment (same atchmt every time) when any Change is moved its p

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Hi,
Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests.
Regards,
HPE Software Support

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Re: How to send notification with attachment (same atchmt every time) when any Change is moved its p

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Hi,

 

So you want the mail and the attachment be attached and sent automatically?

Thank you and Best regards,

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Re: How to send notification with attachment (same atchmt every time) when any Change is moved its p

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Yes, based on condition when and RFC is moved from Reveiw to Planning (in my environment) phase with some common attachment for all the RFC's. Also please let me know where we can keep/save the common attachment in server.

Regards,

D_M_K

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Re: How to send notification with attachment (same atchmt every time) when any Change is moved its p

Jump to solution

Hi,
Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests.
Regards,
HPE Software Support

View solution in original post

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