How to set up reoccurring tickets based on a SRC user selection
I'm trying to set it up so that if a user picks the SRC user select option "reoccuring ticket" that it will kick off reoccuring tickets based on what is selected. So if they pick the reoccuring option then say, monthly that it will recreate that ticket every month.
Re: How to set up reoccurring tickets based on a SRC user selection
It is a complex taioring for your requirement.
1. Background scheduled task should be created according to the SRC user selection in formatctrl when the first ticket created from SRC.
2. In the Background scheduled task, we can call java script to create the ticket based on the user selection.
For more information, I suggest you to contact Mocro Focus SM support.