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How to set visible condition to only display field for tickets opened from ESS

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Good morning experts,

I'm trying to get a field to only show visable on tickets opened from the self-service portal. Any ideas on how to get that set up? 

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TomPowe Acclaimed Contributor.
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Re: How to set visible condition to only display field for tickets opened from ESS

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I believe the ess.entry field is set to true on these interactions, so you can write your query or code based off that field.

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TomPowe Acclaimed Contributor.
Acclaimed Contributor.

Re: How to set visible condition to only display field for tickets opened from ESS

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I believe the ess.entry field is set to true on these interactions, so you can write your query or code based off that field.

Honored Contributor.. wbh13 Honored Contributor..
Honored Contributor..

Re: How to set visible condition to only display field for tickets opened from ESS

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Thank you! The condition I used was [ess.entry]="true"

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