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Hp service manager request management webservice wsdl

Hi all, i am using 7.11.107 of version of SM.

I can retrive,update interaction records as well. but i have an problem with quotes. request management wsdl configuration not defined out of the box system. i defined a wsdl conf for ocmq table, but when i send a webservice request, service manager doesnt sent me response.

Please help,

I attached the sm.log and wsdl conf screenshot.
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4 Replies
Absent Member.
Absent Member.

Hi,

"open new quote" is calling a rad application.If I remember correctly,SM 7.11 has a new feature that you can publish rad applications as a webservice.give it a try.

regards,
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Captain Captain
Captain

Hi,

 

Could you please provide us the steps to configure the WSDL though RAD ? I believe for "open new request", the responsible rad is "rmq.open".

So, will you please help ?

 

Regards,

 Sourav

 

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Commodore
Commodore

Any solution?????

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Fleet Admiral
Fleet Admiral

I did this before.  I had the External Access Definition call an action, which I defined in the Open state.  This action called a process I created which called a wizard.  In the wizard, I hardcoded the creation of the Quote and any line items that needed creating. 

There might be an easier way, but that's the way I did it.

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