Hp service manager request management webservice wsdl
I can retrive,update interaction records as well. but i have an problem with quotes. request management wsdl configuration not defined out of the box system. i defined a wsdl conf for ocmq table, but when i send a webservice request, service manager doesnt sent me response.
I attached the sm.log and wsdl conf screenshot.
"open new quote" is calling a rad application.If I remember correctly,SM 7.11 has a new feature that you can publish rad applications as a webservice.give it a try.
Could you please provide us the steps to configure the WSDL though RAD ? I believe for "open new request", the responsible rad is "rmq.open".
So, will you please help ?
I did this before. I had the External Access Definition call an action, which I defined in the Open state. This action called a process I created which called a wizard. In the wizard, I hardcoded the creation of the Quote and any line items that needed creating.
There might be an easier way, but that's the way I did it.