Highlighted
Absent Member.
Absent Member.
480 views

I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi All,

Need you help.

I am Stuck at change notification in SM (SM version is 9.30)

Issue:- when we raise the change it will go to the internal CCB approve. After approving this change by approver, approval notification has to go to the approver, stating the this change is been approved from internal CCB group

How can we do that?

0 Likes
1 Solution

Accepted Solutions
Highlighted
Absent Member.
Absent Member.

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi Desmond,

i did get you, so my query will be like bellow?

requested.by in $L.file="ekuberems" and current.phase in $Lfile~="CMDB Update", should be current.phase in $L.file~="CMDB Update"  and approval.status in $L.file="approved"

View solution in original post

0 Likes
11 Replies
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi, Komboo

It could be done by setting the notification "ChM Change Approval", with all the field configurations done properly.

Thanks

Desmond

0 Likes
Highlighted
Absent Member.
Absent Member.

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

HI Desmond,

Thanks for the update

i have tried with the following query for this but no luck, for more deatisl please find the attcahed file, i think my query is wrong help me with right query

file.name in $L.file="cm3r" and action in $L.file="Approved"

 

0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi Komboo,

Try with this

current.phase in $file="External CCB Approval" and approval.status in $L.file="pending" 

 

Regards,

Kiran

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi, Komboo

1. First of all, check if you could receive the email notification from other functions. Please configure email sending properly to avoid the impact.

2. Check Change Management > Maintenance > Alerts. Notification for approval is triggered from Alerts, please refer to the help server and configure that properly.

3. Try approval.status in $L.file="approved" in the Condition in Notfication Definition, In the Recipient, you could choose current.pending.groups in $L.file, which will send the notification to the approval group/people.

Thanks

Desmond

Highlighted
Absent Member.
Absent Member.

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi KIran, & Desmond,

THanks for the support , i wold like to infomed you that 

query given by Desmond is working, but this query i have to put in ChM update form  (approval.status in $L.file="approved")

but after each phase i am getting email, i want to stop this email after internal approvar only for the i ahve written the bellow quesr but it is not working 

requested.by in $L.file="ekuberems" and current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

OR

current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

need your inputs Friends 

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi, Komboo,

 

current.phase in $Lfile~="CMDB Update", should be current.phase in $L.file~="CMDB Update"

 

Thanks

Desmond

0 Likes
Highlighted
Absent Member.
Absent Member.

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi Desmond,

i did get you, so my query will be like bellow?

requested.by in $L.file="ekuberems" and current.phase in $Lfile~="CMDB Update", should be current.phase in $L.file~="CMDB Update"  and approval.status in $L.file="approved"

View solution in original post

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Yes. please try.

0 Likes
Highlighted
Absent Member.
Absent Member.

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

HI Desmond,

ye i got the diffrenace i will try this and let you know

 

Thanks

KOMBOO

0 Likes
Highlighted
Absent Member.
Absent Member.

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Hi Desmond,

THanks a tone now it is working,  thanks a lot, i have one more query,

i ma having SM 9.30 and database is Oracle 11g, i have so Change request to deleat from the database how can i do that from sm only 

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: I am Stuck at change notification in SM (SM version is 9.30)

Jump to solution

Saw you have a new thread to discuss the deletion. I will reply from there.

HOW TO ASSIGN POINTS - Kudos - what, where, how, and why

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.