I can use a single assignment group in multiple comanies as required to access.
If i have multiple companies here in SM 9.4 & need to access with same eassignment group. How can we perform the same.
Also if i need to set access of multiple companes to one user/operator. What is the process?
If i need to set restrictions to operator to access only that groups IMs or activity.
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Re: I can use a single assignment group in multiple comanies as required to access.
Configure assignment rules for groups
Assign to a group that handles the associated service
In Service Manager, a record is always associated with a service, so you can usually assign the record to the Config Admin group or the Support Groups of the service.
Service Manager follows the following logic to decide the assignment group:
- If the service has only the Config Admin group, and no Support Groups are set, the Config Admin group of the service is used.
- If the service has both the Config Admin group and the Support Groups, then the assignment depends on the assignment type you specify for the rule:
- If the assignment type is Automatic - take first, the Config Admin group of the service is used.
- If the assignment type is Manual - let the user choose, a list that combines the Config Admin group and the Support Groups of the service is shown to the operator for selection.
The configuration interface is as follows:
Assign to a specific group
You can use the Fixed assignment rule to enable Service Manager to automatically assign a record to a specific group.
The conditions of this rule allow you to make group assignment based on locations or categories. For example, in the out-of-box configuration, the request task assignment rule is based on categories. Two assignment rules are configured in the rule set “rmtask.init.assignment.set”: One is for the Purchase category, and the other is for other categories, as shown below:
For the Purchase category, the system assigns to the group “Stock Managers”:
For the other categories, the system assigns to the group “SUPPORT ADMIN”:
Customer Support Engineer
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