I need to know how to change automatic the status of a request ticket when i change the group
Re: I need to know how to change automatic the status of a request ticket when i change the group
hope you are doing fine today.
To update the status of records could be many methods:
use script in FC
use script in Trigger
use loaction nd ioevent.
what i am not sure is how to create the script based on support group, you need to define what criteria to call to any group.
Customer Support Engineer
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