Highlighted
Contributor.. Contributor..
Contributor..
155 views

I need to know how to change automatic the status of a request ticket when i change the group

Hi Team,

Please I need your help. i have a question.

I need to know how to change automatic the status of a request ticket when i change the support group.

I tried in the FC, but it was not working. i attache the line.

Thanks for you helpCaptura.JPG

 

 

0 Likes
1 Reply
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: I need to know how to change automatic the status of a request ticket when i change the group

Hello Fabian,

hope you are doing fine today.

To update the status of records could be many methods:

use script in FC

use script in Trigger

use loaction nd ioevent.

what i am not sure is how to create the script based on support group, you need to define what criteria to call to any group.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.