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IM Number Format

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Hi Experts,

 

im trying to assign some new number format to some set of tickets (like PD123456).

I have created a new number sequence and im calling the same from ruleset "im.init.ticket_ID.delay".

But it is not taking the new series.

 

Thanks,

VNK

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Absent Member.
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Re: IM Number Format

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Hi Vadim,

We have category to workflow mapping.

When we create a new category for IM, we also provide the workflow it has to follow.

 

for "XYZ" category, we have created a custom workflow and for that we want the number format as "PD12345".

I have created a custom ruleset, which calls PD sequence.

 

Thanks,

Vnk

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Re: IM Number Format

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hello,

When do you say that you are trying to assing defferent numbers to some tickets you mena your new created object or you are talking about OOB object? You are trying to do that using number table definition?

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Re: IM Number Format

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Hi Vadim,

We have category to workflow mapping.

When we create a new category for IM, we also provide the workflow it has to follow.

 

for "XYZ" category, we have created a custom workflow and for that we want the number format as "PD12345".

I have created a custom ruleset, which calls PD sequence.

 

Thanks,

Vnk

View solution in original post

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Re: IM Number Format

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HI Vadim,

It worked for me.

I have written a fc calculation to append PD to that number. Now, its something like "PDIM123456".

Thanks,

VNK

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