IM Open Notification not firing while escalating from SD to IM
i am facing email issue when escalating SD to IM in our production, IM Open notifications is not firing while escalating,
But if i create from Open New incident from IM, notifications are firing,
Kindly let me know how to resolve this issue,
we are using SM9.40
Re: IM Open Notification not firing while escalating from SD to IM
You will need to provide a lot more information on your system first.
Is it 9.40 Classic or Codeless? If Codeless, do you have a custom incident workflow?
What are the conditions on notification definitions for IM Open?
Are there any notifications specified in Document Engine for probsummary file?