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IM update notification

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Hi Team,

 

I am trying set IM update notification for the group, When any one updates the ticket irrespectively the concern team will receive the notification.

 

Condition: assignment in $L.file="Service Desk Support Team" and not  (same(nullsub(assignment in $L.file.save, "Empty"), assignment in $L.file))

 

method:email

 

reciepents:operator()

 

The notification are not getting triggered with this condition.

 

If I am using this condition:true ,reciepents:email@la.qa. Now emails are triggering but recieving error bad argu passed.

 

Best Regards,
Tom
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Re: IM update notification

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Problem 1: the notification engine automatically suppresses emails to the currently logged in operator, so using a recipent of operator() will fail to send a notification. This constraint usually shows up when a person tests approval notifications by assigning a ticket to him/herself (they don't send). 

 

Problem 2: The condition posted

assignment in $L.file="Service Desk Support Team" and not (same(nullsub(assignment in $L.file.save, "Empty"), assignment in $L.file))

will  generate a notification only when the assignment group is changed to the Service Desk Support Team from another assigned group. Is that the intended functionality?

 

You can use a Macro to send an email to the current operator. I think in later releases HP added a parameter to prevent suppression of notifications to the logged in user, but I have no idea what it was. 

 

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Re: IM update notification

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Can anyone help me?

Best Regards,
Tom
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Re: IM update notification

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Guys!

 

 

Any one help with IM notification?

Best Regards,
Tom
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Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: IM update notification

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Problem 1: the notification engine automatically suppresses emails to the currently logged in operator, so using a recipent of operator() will fail to send a notification. This constraint usually shows up when a person tests approval notifications by assigning a ticket to him/herself (they don't send). 

 

Problem 2: The condition posted

assignment in $L.file="Service Desk Support Team" and not (same(nullsub(assignment in $L.file.save, "Empty"), assignment in $L.file))

will  generate a notification only when the assignment group is changed to the Service Desk Support Team from another assigned group. Is that the intended functionality?

 

You can use a Macro to send an email to the current operator. I think in later releases HP added a parameter to prevent suppression of notifications to the logged in user, but I have no idea what it was. 

 

----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...

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