IR Ticket keyword search
I am wanting to ask if HPSM has the ability for me to search for Incident tickets via keywords.
For example, I want to search for all tickets (IR) that had "System 1.0" mentioned in the journal notes.
I know I can search via Affected CI, but if the "System 1.0" is related to different CIs, is there a way for me to look up tickets just by having HPSM look for content or keywords in journal notes or in the Description notes of the ticket?
Re: IR Ticket keyword search
IR is able to search keyword if you configure correctly.
Also Smart Search in SM940 is working for your requirement.