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Absent Member.
Absent Member.
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IR Ticket keyword search

Hi experts,

I am wanting to ask if HPSM has the ability for me to search for Incident tickets via keywords.

 

For example, I want to search for all tickets (IR) that had "System 1.0" mentioned in the journal notes.

I know I can search via Affected CI, but if the "System 1.0" is related to different CIs, is there a way for me to look up tickets just by having HPSM look for content or keywords in journal notes or in the Description notes of the ticket?

 

Thank you.

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Micro Focus Expert
Micro Focus Expert

Re: IR Ticket keyword search

Hi,

IR is able to search keyword if you configure correctly.

Also Smart Search in SM940 is working for your requirement.

Thanks

Desmond

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