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Identifying data for reports using Crystal Reports

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We are trying to develop some reports using Crystal Report and I'm having a difficult time identifying what tables/fields I need to select for the various Support Request Elements. Besides the auto generated Data Dictionary, is there a road map for the specific fields in Service Desk 5.1. For example, where would I find the Support Request Categories listed in a table (code table).
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Re: Identifying data for reports using Crystal Reports

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Re: Identifying data for reports using Crystal Reports

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Re: Identifying data for reports using Crystal Reports

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If you are trying to build the Report using the operational tables, you may also want to try the (Re)Generate Database Views for Reporting option (System Settings > Report Settings > General).

These Database Views contain user-friendly field and table names and actual values instead of OID references to other tables.
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Re: Identifying data for reports using Crystal Reports

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Sandra,

First thing you need to do is follow The Pike's instructions. Next, when you're connecting to the OVSD database, report off VIEWS, not tables.

I've spent the last 2 years trying to extract valuable data from this piece of garbage tool. I've got an extensive library of reports specific to OVSD 5.1. If I can assist you in any way, email me at chiefexecutiveguru@gmail.com
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