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Idle or New field or Column Required in Interaction Records

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Dear Team,

Could you please help me in suggesting a fieldor column which can be used from existing OOB for capturing some broad level of ticket categories.

The field or column type will carry typical text only and we have fixed type of data available to be captured, i.e. we are looking for a dropdown type of field.

we have to ensure its available while customizing the views and also available in text file while exporting the records.

Thanks and Regards
Hemant Vaswani

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Re: Idle or New field or Column Required in Interaction Records

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This issue is addresed with the help of HP Support Team.

View solution in original post

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Re: Idle or New field or Column Required in Interaction Records

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Hello Hemant,

hope you are doing fine.

 

please let me test this requirement, i suspect if there is not much customiztion it won't be necessary to open a ticket support. Soon i will back to you.

 

 

Carlos Villalobos R
Customer Support Engineer
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Outstanding Contributor.
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Re: Idle or New field or Column Required in Interaction Records

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This issue is addresed with the help of HP Support Team.

View solution in original post

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