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Improve search performance in HPSM 7.11

Hi Expert,

We are using HP Service Manager  7.11 , We have 1625305 tickets are available in the system, when we are search blank/Assignment group, its taking  1 minute 5 second to display the

list of record. can any one suggest how we can improve the searching performance.

Below are the details:

Application: HPSM7.11 ( Stand alone and 30 concurrent user ) 

OS : Window Server 2003 64 bit

Database : SQL 2003 Standard

Integration : SMS and Om using HP ScAuto .



Nagaraja B Sagar


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