In HP SM 9.40, how to populate 'Last Assignment Group' in Incident View?
In HP SM 9.40, on an Incident how to populate 'Last Assignment Group' as the previous Assignment group? Currently, the field is is not utilized and it is empty.
Re: In HP SM 9.40, how to populate 'Last Assignment Group' in Incident View?
hope you are doing fine.
could you please provide more details? what do you mean about it is not utilized? In my environment it is always filled and available. Please let me know how can I reproduce it.
Customer Support Engineer
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