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Valued Contributor.
Valued Contributor.
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In HP SM 9.40, how to populate 'Last Assignment Group' in Incident View?

Hi Experts,

In HP SM 9.40, on an Incident how to populate 'Last Assignment Group' as the previous Assignment group? Currently, the field is is not utilized and it is empty. 

regards,

Mahe

 

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: In HP SM 9.40, how to populate 'Last Assignment Group' in Incident View?

Hello MMahe,

hope you are doing fine.

could you please provide more details? what do you mean about it is not utilized? In my environment it is always filled and available. Please let me know how can I reproduce it.

Carlos Villalobos R
Customer Support Engineer
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Valued Contributor.
Valued Contributor.

Re: In HP SM 9.40, how to populate 'Last Assignment Group' in Incident View?

Hello Carlos,

Thanks for your response. But in my environment, it is showing empty list.

Refer screenshot.

So how to get the field populated with the previous Assignment Group, the ticket moved from to the current Assignment group.

regards,

Mahe

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