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Incident Reassignment field (asgnchg ) does not show any value

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Hi Experts,

 

I am using SM9.32 with PD, The OOB functionality the number of times a ticket reassigned ( dbdict: asgnchg) not showing any value after change the assignment group. I want to enable this funcationality to my client. it is urgent.

can you some one please help me where I suppose to look at.

 

Thanks

Triandha

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Honored Contributor.
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Re: Incident Reassignment field (asgnchg ) does not show any value

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Hi Trinadha 

 

Please check the RuleSets : im.asgnchg.init and im.asgnchg.update . 

 

Variable : asgnchg is being calculated here . 

 

Regards 

Arpit

 

 

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Re: Incident Reassignment field (asgnchg ) does not show any value

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Hello Experts,

 

Can you please respond to me.

 

Thanks

Triandha

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Honored Contributor.
Honored Contributor.

Re: Incident Reassignment field (asgnchg ) does not show any value

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Hi Trinadha 

 

Please check the RuleSets : im.asgnchg.init and im.asgnchg.update . 

 

Variable : asgnchg is being calculated here . 

 

Regards 

Arpit

 

 

View solution in original post

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Absent Member.
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Re: Incident Reassignment field (asgnchg ) does not show any value

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Hi Arpit,

 

Thanks for your replay and its working fine......

 

Thanks

Trinadha

 

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