Incident.id sort when you go from SD99999 to SD100000
How do you sort when the number exceedes?
Now SD99999 is coming after SD100000 because it is a char and it will se SD100000 as the lower number then SD99999 -> anyone faced this issue?
I found a KM that says you could sort on open.time but that could influence performance.
Any other ideas?
Re: Incident.id sort when you go from SD99999 to SD100000
You can try to add one or more zero digit like this SD0099999, SD0100000.
Edit file named NUMBER by setting new value in length field (for incidents). Also need to rename all existing interaction incident.id - add zeros after prefix - SD