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Incidents table AlertDef configuration.

Experts,

I am trying to setting the alerts for the incidents (CALL) module. Facing some challenges, would like some guidance

Attaching the steps wich I have followed so far with screenshots.

 

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Re: Incidents table AlertDef configuration.

In the object record of the incidents table, I have moved the 'alert' from Category to Object and mentioned the Alert name in the object record itself.

But still I dont see the call going to the Alert record ( print statement in the JS call is not getting executed )

 

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