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Integrate SM with external application using RESTFUL API

Hi Experts,

SM 9.52.

I need your help please.

I know how to integrate our SM with external application using SOAP (wsdl files).

1- Run WSDL to JS to convert the exposed wsdl (of the external application)
2- Create a customized javascript to Add/Update the tickets in the external application
3- Call the script from SM Workflow Process Designer

Now we are doing another integration with a different customer/application which supports only REST api.

What are the steps that need to be done? Are they similar to the above?
Should I run WSDL to JS for REST URL? or this is just for SOAP? 
Does anyone have a sample script from SM that connects to a API Application?

I have read all web services document but it does not help a lot.

Please help.

 

Thanks

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Integrate SM with external application using RESTFUL API

Anyone?

I need your help please.

I did the below steps: 
1- added this parameter in smi.ini restaccessviabrowser:1 (restarted the services)
2- Added RESTful API capability for falcon & few other users
3- "RESTful Enabled" checkbox has been enabled in the Interaction Webservice (ServiceDesk Service)

do you have a script update/create ticket from SM application1 to SM Application2?

Thanks

 

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Micro Focus Expert
Micro Focus Expert

Re: Integrate SM with external application using RESTFUL API

There's examples in https://docs.microfocus.com/itom/Service_Manager:9.63/ResourceReferenceIncident but it doesn't help me much. I refer to https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00661369 and some examples from the online. That helped me to get a few REST queries working. I used POSTMAN app instead of the POSTER app mentioned in the KM as my customer was using POSTMAN.

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