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Integration HPSM 9.31 and Outlook

Hello,

We would like to have the possibility to create an interaction from an email when needed. I would like to know if it's possible with HPSM 9.31 to have a button in the email and when we click on it to create a new interaction with the data of this email.

If it's possible, what must be installed?

Thank you for your help and kind regards

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Re: Integration HPSM 9.31 and Outlook

Hi ,

There's some similiar topic in the forum, check following posts

it's abt how to create interaction by sending email, maybe you just need to change the smin to related incident record.

http://community.hpe.com/t5/HPE-Service-Manager-Service/Interaction-creation-from-Email/td-p/6306307

Using SCauto: 

http://community.hpe.com/t5/HPE-Service-Manager-Service/INBOUND-EMAIL-using-SCAuto/m-p/4398506#M21585

Using Connect IT:

http://community.hpe.com/t5/HPE-Service-Manager-Service/CIT-9-51-raise-update-close-incident-with-data-from-XML/td-p/6097347

Hope this helps !

HP Software Support Engineer

 

 

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Re: Integration HPSM 9.31 and Outlook

Hi,

Thank you for all these information.

I can see that we can setup an email address and all the email send to it will create an interaction.

Is it possible to have the choice if we don't want to create a new ticket for each email?

Kind regards,

Delphine

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