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Interaction Approval via email in HPSM 9.41

Hi Experts,

Need your expert advice here as we have Approval in interaction after raising the request from SRC.

Now we have created scenario to approve the interaction via email with the integration of CIT but not able to to do so and getting Validation 71 error in scenario.

Using ApprovelInteraction webservices to do this and using process designer.

 

Thanks

Vikky

 

 

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9 Replies
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Re: Interaction Approval via email in HPSM 9.41

Hi Vikky 

Does the user have approval rights ? 

AB

Kindly assign kudos if the post is helpful!
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Re: Interaction Approval via email in HPSM 9.41

Hi AB,

Yes user has approver rights.

Thanks

Vikas

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Re: Interaction Approval via email in HPSM 9.41

Hello All,

Please give me some idea regarding that scenario.

Thanks

Vikas

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Re: Interaction Approval via email in HPSM 9.41

Hi 

 

Can you post the complete error message which is recieved in CIT . 

 

Regards 

Arpit

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Re: Interaction Approval via email in HPSM 9.41

HI Arpit,

Error message in CIT is below:

"Unable to initialize request.

Response recieved with failure status. message: Validation failed, returnCode:71"

Thanks

Vikky

 

 

 

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Honored Contributor.
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Re: Interaction Approval via email in HPSM 9.41

Hi Vikas 

Can you check if you have some validation set up on interactions which is causing it to fail ,. Was it working earlier ?

 

Regards 

Arpit

 

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Re: Interaction Approval via email in HPSM 9.41

HI Arpit,

It was not working earlier and where i need to check validation in SRC workflow or Interaction workflow/

Thanks

Vikky

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Re: Interaction Approval via email in HPSM 9.41

RC_VALIDATION_FAILED (71) :: The operation failed because the data supplied in a field or record did not pass validity checks performed by the application.

try to check the interaction workflow.

Thanks

Jagabandhu Padhy

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Re: Interaction Approval via email in HPSM 9.41

HI Jagabandu,

I have checked but no validation identified and same ticket is we are doing from client it's get approved without any validation.

Please share the the document if you have.

Thanks

Vikky

 

 

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