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Absent Member.
Absent Member.
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Interaction will automatic close when it is resolved and after two day later

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Hi friends,

I wanna close all resolved interactions, but the resolved interactions, should be closed after two days..

This is should be automatic..

how can I it?

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Absent Member.
Absent Member.

First write a code then add the script library, example:AutoClosingSD

Second, write command line, db then search schedule

3th use the AutoClosingSD with schedule...

http://community.hpe.com/t5/Service-Manager-Service-Center/Auto-Close-Tickets-after-24-hrs/m-p/6892539#M134027

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Vice Admiral Vice Admiral
Vice Admiral
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Absent Member.
Absent Member.

Thank you for your help, I try now 

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Absent Member.
Absent Member.

Sir,

I have a question, Do we must write a script? Or has Service Manager a dafault talent?

Thank you for your idea

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Vice Admiral Vice Admiral
Vice Admiral

I don't beleive so.  The script was at the suggestion of the professional services vendor we used to help us implement 9.40.  If there was an out of the box way to do this, I beleive the vendor would have steered us that way. But their suggestion was to write a script.

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Absent Member.
Absent Member.

Okey sir, I understand. Thank you for your interest

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Absent Member.
Absent Member.

First write a code then add the script library, example:AutoClosingSD

Second, write command line, db then search schedule

3th use the AutoClosingSD with schedule...

http://community.hpe.com/t5/Service-Manager-Service-Center/Auto-Close-Tickets-after-24-hrs/m-p/6892539#M134027

View solution in original post

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