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Absent Member.
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Interaction will automatic close when it is resolved and after two day later

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Hi friends,

I wanna close all resolved interactions, but the resolved interactions, should be closed after two days..

This is should be automatic..

how can I it?

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Absent Member.
Absent Member.

Re: Interaction will automatic close when it is resolved and after two day later

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First write a code then add the script library, example:AutoClosingSD

Second, write command line, db then search schedule

3th use the AutoClosingSD with schedule...

http://community.hpe.com/t5/Service-Manager-Service-Center/Auto-Close-Tickets-after-24-hrs/m-p/6892539#M134027

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Interaction will automatic close when it is resolved and after two day later

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Absent Member.
Absent Member.

Re: Interaction will automatic close when it is resolved and after two day later

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Thank you for your help, I try now 

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Absent Member.
Absent Member.

Re: Interaction will automatic close when it is resolved and after two day later

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Sir,

I have a question, Do we must write a script? Or has Service Manager a dafault talent?

Thank you for your idea

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Re: Interaction will automatic close when it is resolved and after two day later

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I don't beleive so.  The script was at the suggestion of the professional services vendor we used to help us implement 9.40.  If there was an out of the box way to do this, I beleive the vendor would have steered us that way. But their suggestion was to write a script.

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Absent Member.
Absent Member.

Re: Interaction will automatic close when it is resolved and after two day later

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Okey sir, I understand. Thank you for your interest

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Absent Member.
Absent Member.

Re: Interaction will automatic close when it is resolved and after two day later

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First write a code then add the script library, example:AutoClosingSD

Second, write command line, db then search schedule

3th use the AutoClosingSD with schedule...

http://community.hpe.com/t5/Service-Manager-Service-Center/Auto-Close-Tickets-after-24-hrs/m-p/6892539#M134027

View solution in original post

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