Highlighted
Honored Contributor.
Honored Contributor.
746 views

Interesting behaviour in user role of users

Jump to solution

Hi Experts,

 

In SM 9.40 users with "WPchange+IM+PM approver" user role is able to edit the fields like Resolution component(Cause CI) ,Resolution sub component(Cause CI subcomponent) and frequency in Incident Management in the close phase. Where the user with admin(system administrator) user role is not able to do so.

 

Can anyone tell me where we have defined the condition for this scenario.

 

Thanks & Regards,

Sandhu Mol

0 Likes
1 Solution

Accepted Solutions
Highlighted
Honored Contributor.
Honored Contributor.

Thank you both for the replay..

 

I have checked the incident profile for both of the user role.

A checkbox named "Update when closed" was checked for incident manager (WPchange+IM+PM approver) and unchecked for sysadmin. This was the cause of the issue.

 

Issue resolved..

View solution in original post

0 Likes
3 Replies
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Hi,

I would start checking the operator profile and compare with falcon, in general, application profiles, user rol, startup tab, groups tab, etc because that doesn't make sence or compare with an user who can modify those fields and check properties.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
Highlighted
Knowledge Partner
Knowledge Partner

You need to check, process related fields can have read only conditions based on several items (user role, capabilities, specific attributes inside profile, etc) and not always falcon or sysadmin is able to perform process related activities.
To understand what is the specific grant you need, you have to check the items bellow:
1:  field restriction, if action buttons (save, resolve,close,etc) appears... you can check the condition at format.
2: display screen, if whole form is read only - you can check display screen associated.
3: display condition on phase - if whole form is read only and if you use process design. 

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
Highlighted
Honored Contributor.
Honored Contributor.

Thank you both for the replay..

 

I have checked the incident profile for both of the user role.

A checkbox named "Update when closed" was checked for incident manager (WPchange+IM+PM approver) and unchecked for sysadmin. This was the cause of the issue.

 

Issue resolved..

View solution in original post

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.