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Internal survey

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Experts, I need your help please.

SM 9.52

We want to use the Internal Survey feature in SM, but I have some question.

We want to send a Survey Email to the Service Recipient when the Interaction is closed. However there is a requirement that this Service Recipient can receive only 1 Survey Email per week.
So is there a way that we can combine the Emails triggered for the Survey with the Survey Schedulers?

If yes, how can we do it?

I created a scheduled survey & set all the conditions.
I also added a RuleSet (send.survey) when the ticket is closed.

But the thing is that everytime the email notification is triggered. It's not taking the condition from the scheduled survey "Do not send a user a new Survey for one week"

 

Can you please let me know what am I doing wrong ?

Thanks

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Re: Internal survey

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My mistake, I forgot to enable the SMSurvey in the Integration Manager.

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Re: Internal survey

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My mistake, I forgot to enable the SMSurvey in the Integration Manager.

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